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Delivery & Return Policy

Delivery Options

We always calculate a fully delivered price so you will never have to pay any additional charges when your order arrives. With almost everything on Lisablur.com available for International Delivery, you can send your order to 130 countries around the world, including North America, Australia, the Middle East and China.

Return Policy

1. Return Eligibility:
  • We accept returns for products purchased directly from Lisa Blur London within 7 days of the purchase date.
  • Items must be unused, in their original packaging, and in the same condition as when received.
2. Non-Returnable Items:
  • Personalized or customized products.
  • Earrings (for hygiene reasons).
  • Products not purchased directly from Lisa Blur London.
3. Return Process:
  • To initiate a return, please contact our customer support team at [customer support email or phone number] within [number of days] days of receiving your order.
  • Our customer support team will guide you through the return process and provide you with a return authorization (RA) number.
4. Return Shipping:
  • Customers are responsible for the cost of return shipping, unless the return is due to a Lisa Blur London error or product defect.
  • We recommend using a trackable shipping method to ensure that your return is received.
5. Refunds:
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within [number of days] days.
6. Exchanges:
  • We do not offer direct exchanges. If you wish to exchange an item, you can follow the return process for a refund and then place a new order for the desired item.
7. Damaged or Defective Items:
  • If you receive a damaged or defective product, please contact us immediately. We will provide instructions for returning the item, and we will cover the cost of return shipping.
8. Contact Us:
  • If you have any questions or need assistance with your return, please contact our customer support team at [customer support email or phone number].
9. Policy Updates:
  • Lisa Blur London reserves the right to update or modify this return policy at any time. Any changes will be communicated on our website.
We appreciate your business and are committed to providing a seamless shopping experience. Thank you for choosing Lisa Blur London.